Help Center

HOW DO YOU SHIP AND WHAT IS THE PRICING?

Shipping cost varies depending on your delivery location and selected shipping option.

WHERE DO YOU SHIP?

We provide international shipping. However due to certain postal challenges, we won’t be able to deliver shipments to military areas and certain smaller countries.

HOW DO YOU SHIP?

We ship orders overseas by mail services. After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.

Upon arrival in your selected destination’s country, your order would then be handled by your country's postal service. Please kindly contact your local post when your order arrives in your country.

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Shipping to USA, Canada:

●       Order processing: 1- 5 Days

●       Standard Shipping 7 - 30 Days – FREE(Selected products order)

          ●       Insured Shipping 7 - 30 Days – $2.95

Note: The items you ordered will reach you within 30 days for both Insured and Standard Shipping. Nevertheless, overage of our delivery time for most of our customer orders is within 8 - 15 days.

Shipping to Malaysia, Singapore:

●       Order processing: 1 - 2 Days

●       Insured Shipping: 1 - 3 Days: FREE (Selected Products Only)

 Shipping to Worldwide:

●       Order processing: 1 - 5 Days

●       Worldwide Insured Shipping: 7 - 30 Days – $9.95

●       FREE Worldwide Insured Shipping(Orders Above ($70)): FREE

Note: The items you ordered will reach you within 30 days for Insured Shipping & Handling. Nevertheless, overage of our delivery time for most of our customer orders is within 8 - 15 days.

HOW CAN I PAY FOR MY ORDER?

All products are set in US Dollar, and our system will automatically convert your order’s currency to ease your process of placing an order. Do note that your payment is processed through the payment gateways Paypal and Stripe.

Paypal is used by companies such as eBay, Asos, Barnes & Nobles, Home Depot, Abercrombie & Fitch, and many more.

Stripe is used by companies such as Adidas, Under Armour, Target, GrabTaxi, Slack, and many more.

Note: Through payment gateways, your credit and debit card details will not be stored on our server ever.

WHICH CURRENCY ARE YOU USING?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customer.care@i-playloft.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will need pay for the return shipping cost to send it back to us.

You can always contact us for any return question at customer.care@i-playloft.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

HOW TO PLACE AN ORDER?

First of all, choose the products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it, it’s really easy!

HOW CAN I MODIFY MY ORDER?

If you would like to request a change in anything in your order, please contact us via email customer.care@i-playloft.com within 12 hours after placing your order.

WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR RECEIVING MY ORDER?

When your order is ready to ship, we send it to the respective shipping companies and the handling of your order will be fulfilled by them.

Depending on the individual shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or an imposed import tax. This is likely due to your shipping address being in a remote area. In this case, please kindly pay the carrier company the required fee to receive your order.

We often declare your orders as a gift below order value, so rest assured that these situations rarely happen.